top of page

Terms & Conditions

​

Last updated: [16/11/2025]
The Waxed Cheese Company
www.thewaxedcheesecompany.com
 

1. Introduction

Welcome to The Waxed Cheese Company (“we”, “us”, “our”).
These Terms & Conditions govern your use of our website and the purchase of any products from us.
By using this website, you agree to these Terms. Please read them carefully.

If you have any questions, please contact us at
📧 info@waxedcheesecompany.com
 

2. About Us

Business Name: The Waxed Cheese Company
Email: info@waxedcheesecompany.com

We operate as a UK-based online retailer specialising in waxed cheeses, gift sets, and related products.
 

3. Eligibility

By using our website or placing an order, you confirm that:

  • You are at least 18 years old if purchasing any products that include alcohol (e.g., cheese & alcohol hampers).

  • You are capable of entering into a legally binding contract.
     

4. Products

We take care to display and describe our products as accurately as possible.
However:

  • Images are for illustrative purposes only.

  • Small variations in colour, size, or appearance may occur due to the artisan nature of our products.

All products are subject to availability.
 

5. Pricing

All prices are shown in GBP (£) and include VAT where applicable.
We reserve the right to update prices at any time, but changes will not affect orders already placed.
 

6. Payments

We accept the following secure payment methods:

  • Wix Payments

  • Credit/Debit Cards

  • PayPal

  • Apple Pay

  • Google Pay

  • Klarna (Buy Now Pay Later options)

Payment must be made in full at checkout before an order is processed.

7. Shipping & Delivery

Delivery Area

We currently deliver to the United Kingdom only.

​

Delivery Timeframe

Standard delivery usually takes:
📦 3–5 working days

Delays may occur during peak seasons (e.g., Christmas).

​

Free Delivery

We offer free delivery on orders over £40.

​

Delivery Issues

It is the customer’s responsibility to ensure that the delivery address is correct and that someone is available to accept the order.
We cannot be held responsible for products spoiled due to missed deliveries.

​

8. Returns, Refunds & Replacements

Perishable Goods Policy

Due to food safety regulations, we do not accept returns on perishable products such as cheese unless the item is damaged, faulty, or incorrect.

Damaged or Incorrect Items

If an item arrives damaged or incorrect:

  • Contact us within 48 hours of delivery at info@waxedcheesecompany.com

  • Include photos of the item and packaging

  • We will replace the item or provide an alternative solution

We may request the return of the damaged item at our discretion.

We cannot accept claims outside the 48-hour window.
 

9. Subscriptions

If we offer subscription boxes:

  • Subscriptions may renew automatically depending on the plan.

  • You can pause or cancel your subscription at any time through your customer account or by contacting us.

  • Subscription terms will be clearly displayed on the product page.
     

10. Gift Cards

Where gift cards are offered:

  • They are non-refundable.

  • They cannot be exchanged for cash.

  • They are valid only at www.thewaxedcheesecompany.com

  • Expiry dates will be clearly stated at purchase.
     

11. Wholesale & Corporate Orders

We welcome wholesale, corporate gifting, and bulk enquiries.
Please contact us at info@waxedcheesecompany.com for bespoke pricing and arrangements.

bottom of page