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Last updated: [16/11/2025]
The Waxed Cheese Company
www.thewaxedcheesecompany.com

1. Overview

At The Waxed Cheese Company, we take great care to ensure that every order reaches you in perfect condition.
As we sell perishable food items, our returns and refunds process is slightly different from standard online shopping policies.

Please read this policy carefully before placing your order.
 

2. Perishable Goods Policy

Most of our products are perishable waxed cheeses, and for food safety reasons:

❌ We do not accept returns on perishable items

unless the product arrives damaged, incorrect, or not as described.

This does not affect your statutory rights under UK consumer law.
 

3. Damaged or Incorrect Items

If your order arrives damaged, or you receive the wrong item:

✔️ We will replace the item at no cost to you.

To help us resolve the issue quickly, please contact us within:

⏱ 48 hours of delivery

Email: info@waxedcheesecompany.com

Please include:

• Your order number

• Clear photos of the damaged or incorrect item

• Photos of the outer packaging (if applicable)

• A description of the issue

Once verified, we will arrange a replacement or a suitable alternative.
 

4. Eligibility for Refunds

Refunds are only issued in the following situations:

✔️ If we cannot replace a damaged or faulty item

✔️ If an order is cancelled before it is dispatched

✔️ If there is an error on our part

Refunds will be processed using the original payment method.

We cannot issue refunds for:

• Items returned without prior approval

• Items damaged due to incorrect storage after delivery

• Missed deliveries or failed redelivery attempts

• Change of mind after dispatch (perishable goods exemption)
   

5. Missed Deliveries

Cheese must be refrigerated promptly upon delivery.
If a parcel cannot be delivered due to:

• No one available to accept it

• Incorrect address details

• Refusal of delivery

We cannot refund or replace items that spoil as a result.

It is the customer’s responsibility to ensure delivery details are correct and that someone is available to receive the parcel.
 

6. Non-Perishable Items

If we offer non-perishable items (e.g., accessories, gift cards, packaging):

These may be returned within 14 days of delivery if:

• They are unused

• They are in their original packaging

• They are in resaleable condition

Return postage costs are the responsibility of the customer unless the item is faulty.
 

7. Subscription Boxes

If subscription boxes are offered:

• You may cancel at any time before your next billing date.

• Refunds cannot be issued for subscription boxes once they have been processed or shipped.

• Damaged or incorrect subscription items will be replaced (see Section 3).
   

8. How to Contact Us

For refund, return, or replacement requests, contact us at:

📧 info@waxedcheesecompany.com

We aim to respond within 2 working days.
 

9. Changes to This Policy

We may update this Refund & Returns Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.